As an independent practice, DCS operations and services are not limited by charter, ideology, methodology, geography or funding obligation. Our services are strictly confidential, client-focused, holistic, anti-oppressive and non-judgemental.
Our Customer Charter reflects our ongoing dedication to achieving the highest standards of excellence in our service and client care.
We promise to always:
- Provide a specific solution to your issue. You will not be offered a ready-made product.
- Maintain confidentiality at all times.
- Act in a professional, caring and approachable manner.
- Enable you to make informed choices without pressure or prejudice, communicating and explaining every stage of our services to you.
- Actively and regularly seek your feedback on our performance and deal promptly, impartially and sensitively with any issues that arise.